Administration

Chapter 3:  University Computing and Media Services 

• Faculty Academy (computing orientation series)

• Help Desk

• Computer Support

• GroupWise

• Blackboard

• Multimedia Classrooms and Projection Equipment

Faculty Academy

W&L’s University Computing division offers the Faculty Academy – a series of orientation programs offered during the summer as well as throughout the year, designed to familiarize new faculty and staff members with the University’s computing resources. Visit their web site for a complete schedule of training opportunities under the ‘sign in’ link ( http://facultyacademy.wlu.edu).

All sessions are in Leyburn 301 unless otherwise noted. All sessions are open to all faculty and academic staff, unless otherwise noted. Lunch (Leyburn Library Pit, in front of Northern Auditorium) is open to faculty and academic staff who sign up for a session on that day.  Please give at least 24-hour notice for lunch.

The workshops, usually including instruction as well as hands-on practical experience, are organized around a set of themes related to teaching and technology. Check the website for offerings and registration information.

Help Desk

The University Computing Help Desk [x4357 (HELP)], managed by John White (x8844) is available to answer most computing needs on campus. The help desk web site is located at  (http://helpdesk.wlu.edu/ ).

Computer Support

For help with your computer software problems, the computer help desk should be your first line of defense. In addition, each academic department has been assigned a Technology Integration Specialist, who is available to consult on specific computing needs. Ask your department head for the name of your department’s contact person.

University Computing maintains a web site located at

http://computing.wlu.edu

Technology education: An array of strategies (tutorials, info sessions, etc.) is provided for learning technology at Washington and Lee at

 http://computing.wlu.edu/services/training/index.html

If you would like to schedule training, contact Jeff Overholtzer (x8440).

GroupWise

GroupWise is the university’s e-mail software. On campus, you will be able to access GroupWise via the network. Off campus, you may access a web-based version at http://groupwise.wlu.edu . 

By the time you arrive at the university you will have been assigned an e-mail address. Email or call your department’s Technology Integration Specialist (whose name is available via your department head or from the HELP desk supervisor) for information about getting started with GroupWise.

Blackboard

http://blackboard.wlu.edu

The University uses Blackboard course management software. Julie Knudson (x8125) is the University’s primary resource for working with this resource.

University Computing’s “How to use Blackboard” at http://computing.wlu.edu/howto/bb/

Blackboard 5 Instructor Manual http://computing.wlu.edu/howto/bb/Bb5-LevelOne-Instructor.pdf

Multimedia Classrooms and Projection Equipment

Room assignments for courses taught by College faculty are assigned by the University Registrar.

Questions about room assignments, or requests for technology-equipped classrooms may be addressed to our Associate Registrar, Barbara Rowe (browe@wlu.edu).

Faculty who are teaching in a non-equipped room may request mobile technology equipment as needed by calling Flash Floyd in the Instructional Technology Lab in Leyburn Library (x 8098). At least 24-hours notice for the deliver of equipment is appreciated. Carole Bailey (x5851), the Classroom Technology Administrator, and John Blackburn (x8651), Head of the Instructional Technology Group, the may also be helpful in addressing related needs.

During class hours, classrooms are reserved on a first-come, first-served basis via the Registrar’s Office.  After class hours check first with the appropriate contact person for the building in question to reserve technology-equipped classrooms (which are locked after hours).

·        Linda Davis (x8882) handles the after-hours scheduling of
rooms in the Science Addition;

·        Karin O'Callaghan  (x8642) can assist with reservations of space in Leyburn Library;

·        April Washburn (x5000) can answer questions about space in the Elrod University Commons;

·        Lyn Hammett (x8604) handles reservations for the Williams School rooms;

·        Betty Hickox (x8861) watches over the rooms in duPont Hall;

·        Melissa Cox (x8432) can help you with Reid Hall;

·        your departmental administrative assistant may know of other contacts for other spaces on campus.

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Resources for the Area

University Computing and Media Services

Departmental Administrative Support

Academic Policies and Related Information

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Dean's Office Services and Other Information

Advising Students at W&L